FAQ & Policies • LocalLogic AI

Frequently Asked Questions & Policies

We keep booking simple, safe, and transparent—for homeowners and service providers. Find quick answers and how our policies protect both sides.

For Homeowners

Common Questions

How quotes work, how we vet pros, cancellations, refunds, and what to do if something goes wrong.

Pricing How are prices calculated?

We generate instant estimates using job details (size, scope, materials, access) and local market data. Final price is confirmed after your pro reviews the job on‑site—no hidden fees.

Booking How do I book a service?

Tell us what you need → get an instant quote → choose a time → add payment details. You’ll receive a confirmation email/text and updates until the job is completed.

Trust Are providers vetted?

Yes. We verify identity, check licenses where required, review insurance, and monitor performance with ratings, re‑service rates, and quality audits.

Changes Can I reschedule or cancel?

Reschedule anytime from your confirmation link. Cancel free up to 24 hours before the appointment. Same‑day cancellations may incur a $25 fee to cover the pro’s time and travel.

Payment How do payments work?

All payments are handled securely through our platform. Your card is authorized at booking and charged after job completion. No cash needed.

Satisfaction What if I’m not satisfied?

If something isn’t right, report the issue within 72 hours. We’ll coordinate a re‑service or a partial refund based on the situation and our Refund Policy.

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For Service Providers

Partner FAQ

How to join, fees, payouts, insurance, and scheduling.

Get Started How do I join LocalLogic AI?

Apply online → upload documents (ID, licenses), insurance proof, and references → short onboarding call → start receiving jobs matched to your skills and service area.

Fees What percentage does LocalLogic take?

We charge a platform fee per completed job to cover marketing, payments, and support. Exact % depends on category and volume. See Provider Fees Policy.

Payouts When do I get paid?

Payouts are initiated after job completion and customer sign‑off—typically within 2–3 business days to your bank account.

Insurance Do I need insurance?

Yes. General liability is required (minimum coverage varies by category). Workers’ compensation may be required depending on your team structure and local law.

Scheduling How are jobs assigned?

We match by proximity, availability, ratings, and specialization. You’ll receive requests in the app—accept/decline with one tap.

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Provider support

Policies (Plain‑English Summary)

Our Policies

Cancellation & Rescheduling

Cancel free up to 24 hours before your appointment. Same‑day cancellations may incur a $25 fee. If a provider cancels, you’ll receive priority re‑booking or a full refund.

Why: last‑minute changes cost pros time and travel.

Refunds & Re‑service

If a job isn’t completed as agreed, report it within 72 hours. We’ll arrange a re‑service or partial refund based on photo evidence, job notes, and the provider’s assessment.

Goals: fairness and fast resolution.

Payments & Security

Payments are processed securely. Your card is authorized at booking and charged after completion. Tips are optional and go 100% to the provider.

We never store full card numbers on our servers.

Privacy

We use your information only to deliver services—quotes, scheduling, and support. We don’t sell personal data to third parties. See our full Privacy Policy.

Data minimization + encrypted transport at all times.

Safety & Vetting

Providers undergo identity verification, license checks where required, and performance monitoring. Homeowners agree to provide safe access to the work area and disclose hazards.

Provider Fees

Platform fees fund marketing, software, payments, and support. Fees may vary by category and volume. Exact fee is shown before you accept a job.

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Privacy Policy

Need Help?

Contact Support

Still have questions? We’re here for you.

Contact Form
Call (000) 000‑0000
support@localogicai.com

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LocaLogic AI Frequently Asked Questions & Policies